How to complain: If you have a complaint, please contact us using one of the below options:
By email at firstname.lastname@example.org
By letter, addressed to: VROOMO ltd 71-75 Shelton street Covent garden London WC2H 9JQ
Please include your name and address, a contact telephone number and details of why you are unhappy. If we need more information to investigation your complaint we will try and contact you to ask for further information.
If we cannot resolve your complaint within one working day of receiving it, we will send you a written acknowledgment and explain the next steps. We will normally send you our final response within one week of receiving your complaint. If, for some reason, we are unable to do so, we will write to you explaining why this is the case and indicating when we expect to provide a final response.
If we are unable to resolve your complaint or if you are still unhappy with our response to your complaint, you may be able to complain to the Financial Ombudsman Service who may be contacted by writing to The Financial Ombudsman Service, Exchange Tower, London E14 9SR, calling 0800 0234567 or emailing email@example.com. We are obliged to submit to the alternative dispute resolution procedure operated by the Financial Ombudsman Service.
You may be able to submit a claim through the European Online Dispute Resolution Platform (available at http://ec.europa.eu/consumers/odr) if you prefer not to deal directly with the Financial Ombudsman Service.
Financial Services Compensation Scheme If you make a complaint and we are unable to meet our liabilities, you may be entitled to compensation from the Financial Services Compensation Scheme.
Further information about the limits applicable to our services is available from the FSCS at http://www.fscs.org.uk/what-we-cover/products.
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